Residents -
For the third week now, recycling services have been disrupted in our community. We do not have a clear answer for you at this time as to "WHY?" it was not picked up today, we can only share with you that Team Management is working with Waste Management to get this issue resolved immediately.
To give you a little background, there was no service last week (week of 1/30) due to the weather events in Atlanta. P
rior to this, recycling was only partially collected the preceding week (week of 1/23). This was due to CMA (our old property management company), they had failed to pay our December bill during the transition process to the new property management company. Team Management recognized this and worked quickly to resolve this without any further service disruptions.
On Wednesday, February 5th, our property manager Monica Carmody spoke with Waste Management customer service to confirm pick-up this week for both trash and recycling.
This was confirmed in e-mail by Waste industries.
Today around 11 a.m. a board member called Waste Industries to inquire about today's pick-up. We were concerned because we knew it was past the normal time for recycling to be collected. Again, Waste Industries confirmed that Oldfield was on the schedule and service would be performed today.
At around 3:30 pm, Team Management spoke with Waste Industries, and again it was confirmed that Oldfield at Grant Park (located at 655 Mead Street) was on the schedule and recycling would be collected before the end of the day.
We apologize for this service failure on the part of Waste Industries and ask for your patience as Team Management and the Board of Directors work to address these issues. We will be on the phone again in the morning and will keep residents posted via the blog with any new information we receive.
In addition, please continue to let either Team Management or your Board know of any service problems you may experience. We document all instances, so we can request credit for services not performed and because if these continue, it may become necessary to find an alternate vendor if Waste Management cannot provide the community with the high standard of service we all agree is important to Oldfield homeowners. In this particular case, we will be requesting a credit to our account for this service failure.
Sincerely,
Your Oldfield Board of Directors